MODULES

Axxerion includes a suite of integrated modules that help you to run your day-to-day business processes more efficiently. Every module deals with a certain aspect such as management of documents, contacts, assets, contracts, properties or projects. You can start with just one or two modules that complement your existing infrastucture, for instance to manage a project or set up a complaint handling system. Access to the various modules can be specified per user group by setting up access permissions.

Contact management: Accurate information on customers, suppliers and partners is essential for any organization. Often employees keep this information in their own contact management software. If the employee or the computer is gone, so is the information. The contact management module enables you to store all contact data on a central server and allow secure access from the office, home or road. It also simplifies activities like sending personalized mass mailings, find out who is reporting to who, or what products and services a company offers.

Request management: Many organizations use paper forms or email to process requests from employees, customers and prospects. The problem with this approach is that it is often not clear what the status of the request is and who is supposed to respond. The request managementmodule enables you to define a specific request workflow for each request type. Tasks are automatically assigned to people and managers can track the status of a request to ensure that service level agreements are observed.

Reservations: The reservation module allows you to quickly make reservations for rooms, equipment, food and special services. You can specify one or more search criteria, such as a conference room for more than 10 persons with Internet an a video projector. For each reservable space or item you can define one or more rates per hour or piece so that the total cost can be calculated and cross charged. This module can also be used for reservations of professional services, hoteling and parking spaces.

Document management: A common approach for exchanging and collaborating on documents is by using shared folders or by publishing documents on an intranet. The document management module takes this to approach to the next level by offering version control, revision management, access logging, viewing and markup. The document management module is fully integrated with workflow management, so you can define or customize processes for document review, publishing, archiving and printing.

Project management: Almost any company is involved in running projects like participating in a tradeshow, performing work for a client or building a new office. The project management module helps you to keep track of all project information, cost and budgets. It also provides tools to collaborate with people inside and outside your organization through file document sharing, discussion forums and issue tracking workflows.

Property management: Buildings and facilities are often the largest expense after payroll. The property module helps you to keep track of leased or owned properties. For each property you can define floors and rooms and assign assets and people to areas. This way you can find available space and compare cost per department or person. You can also specify bi-directional links with CAD drawings. If you click on a person, asset or area in the drawing a screen with all information is displayed.

Product management: The product management module is used to keep track of information on products and services offered by your own organization or by third-parties. In addition to general information such as pricing, dimension and suppliers you can store photo's and documents such as user manuals or installation manuals. For each product category you can define specific attributes, which can then be used to search products.

Asset management: A lot of unnecessary expenses are made because people buy assets that are unused in other departments. Or equipment leases are continued while nobody is using the equipment anymore. The asset management module helps you to keep track of all your physicaland digital assets such as software licenses, computers or vehicles. You can track maintenance cost and find out who is using which assets.

Inventory management: The inventory management module helps you to keep track of inventory levels in various warehouses. You can define minimum and maximum stock levels, prices and packaging units. Purchase orders for suppliers can be created automatically and you can see the transaction history for each item. This information can be used to save inventory expenses and to optimize the ordering strategy.

Key management: The key management module enables you to manage the physical access of persons to areas, properties and assets. You can attach one or more locks to an object and multiple locks may have the same access code (e.g. cylinder). For each key you can define to which locks the key provides access and to whom the key has been issued. The key management module includes all functionality of the asset management module so you can upload photos and keep track of manufacturers.

Workorders: The work order module allows you to track work orders in and outside your organization. Work orders can be attached to properties, areas and assets. Work orders can be carried out in the context of a contract. A team can be defined of people that manage the work order, such as a contractor and a work order manager. Various categories of work orders can be defined that each can have their own workflow to manage the process.

Maintenance management: The maintenance planning is integrated with workflow management, work orders, contract management and asset management. You can schedule corrective maintenance in response to requests or plan preventive maintenance based on maintenance schedules. The costs for time and materials can be specified for each maintenance type so that a budget can be established. The actual costs can be booked against a budget that has been defined in the maintenance contract.

Contract management: Every organization has to deal with contracts for employees, leases or maintenance. Cost can be saved by making sure that payment terms are observed and that contracts are extended or terminated on time. The contract module helps you to keep track of contract documents, clauses, payment schedules and critical dates. You can link contract clauses with the original text in a scanned digital version of the contract.

Employee management: In many organizations the employees are the most important assets but also represent the highest expense. The employee management module helps you keep track of cost and qualifications of your human resources. It enables you to track vacation days, salary history, qualifications, employment history, employee reviews and personal information. You can compare overal cost and performance of employees between departments.

Financials: The financials module deals with processing budgets, revenues and expenses from projects, properties or assets. You can set up an account code hierarchy, define budgets codes and set up your VAT rates. Invoices or purchase orders can be approved and you can assign account codes to the individual items for posting to the general ledger. You can export the information to an accounting system or use built in tools to create a balance and profit and loss statement.

Surveys: The survey module enables you to run online surveys, for instance for a customer satisfaction survey or a market survey. You can use various question types, such as free text, single choice, choice table and multiple choice questions. You can create a list with persons or organizations and send out an email invitation to participate in the online survey. There are various options for analyzing the results or exporting the results to another system.

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