ONLINE SURVEYS

The survey module enables you to run online surveys, such as a customer satisfaction survey or a market survey. You can use various question types, such as free text, single choice, choice table and multiple choice questions. You can create a list with persons or organizations and send out an email invitation to participate in the online survey. There are various options for analyzing the results or exporting the results to another system.

Easy setup: You can create a survey online using sections, open questions, multiple choice questions and help texts. The preview mode show you how the survey will look to the respondent.

Email: A selection of recipients can be made in the contact module. Every recipient receives a personalized email message with a link to open the survey.

Online completion: The survey is opened in a browser by clicking on a link in an email. You can add help texts to the questions and make survey sections on different pages.

Reminder: After submitting the survey you can sent a reminder to all persons and organizations that have not yet completed the survey. You can add recipients and send an invitation only to the new recipients.

Fast evaluation: At any moment there is an overview of completed survey forms and you can review the forms online. The number of answers and percentages are shown for each question.

Customer satisfaction survey: The survey is integrated with request management. You can automatically send a customer satisfaction survey after a request has been handled. This can be done for every request or for instance once every 10 requests.

The module can be configured for each user group by setting access rights to fields and functions. You can also define your own processes for modifying or creating data by defining custom workflows. Specific functions for your organization can be implemented on request.

FEATURES

	Setup Start date End date Maximum responses Layout Logo Stylesheet		Submit survey Contact list Single contact Personalization Email link Reminder Resending		Integration LDAP Intranet FTP in/out Email in/out Stylesheets Web services
	Questions Text Choice table Single choice Multiple choice Number Section		Online completion Email link Personal greating Introduction text Input validation Next page Confirmation		Customer satisfaction Per request category Automatic sending Random Frequency Minimum time inbetween Analysis
	Mailing list Region Industry code Function code Relation type History Attributes		Survey evaluation Number sent Number responden Completed form Totals per question Percentages per question Open questions		Reports Word templates Sorting and grouping Graphs and charts Digital dashboard Email reports PDF, HTML, XML