Users are able to submit reports using ‘smart’ forms with standard values and input codes. Anonymous users can also submit reports via portal integration (in your corporate style).
The use of workflows means that all reports are dealt with in a consistent manner, going through all the stages of the process via tasks. Escalations, notifications, statuses and service levels ensure that tasks are conducted at the right time.
Data on reports
Submitting reports automatically creates a complete digital file containing the details of the requesting party, responses, actions, dates and interactions. You can upload documents and link them to the report or request.
Analysis and SLAs
All stages of the incident reporting process are logged, allowing insight into response times and any difficulties at any point in time. Results may be represented in reports, charts and dashboards. This enables you to check whether suppliers are complying with their Service Levels.
Met de juiste inzichten worden processen efficiënter
Dat is niet alles
Organize the basics
Areas and spaces, contracts, inventories or parking spaces. A single convenient location for everything that matters.
Manage your processes via efficient automated workflows.
Optimize and improve
Make the right decisions based on real-time insight into relevant information.