Incident management

This module is a complete solution for managing complaints, wishes, requests for information and breakdowns.

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Key features

 

Self-service portal

Users are able to submit reports using ‘smart’ forms with standard values and input codes. Anonymous users can also submit reports via portal integration (in your corporate style).

Reporting process

The use of workflows means that all reports are dealt with in a consistent manner, going through all the stages of the process via tasks. Escalations, notifications, statuses and service levels ensure that tasks are conducted at the right time.

Axxerion’s FMIS is modern, versatile, reliable and convenient.

Bert Koning

Unit Manager Information and Archive Management at RDW

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Data on reports

Submitting reports automatically creates a complete digital file containing the details of the requesting party, responses, actions, dates and interactions. You can upload documents and link them to the report or request.

Analysis and SLAs

All stages of the incident reporting process are logged, allowing insight into response times and any difficulties at any point in time. Results may be represented in reports, charts and dashboards. This enables you to check whether suppliers are complying with their Service Levels.

Met de juiste inzichten worden processen efficiënter

Dat is niet alles

Organize the basics

Areas and spaces, contracts, inventories or parking spaces. A single convenient location for everything that matters.

Streamline workflows

Manage your processes via efficient automated workflows.

Optimize and improve

Make the right decisions based on real-time insight into relevant information.

  • Hans Verschuren

    Commercial manager

    Hans Verschuren, Commercial manager

  • Mohamed Ahmed

    Consultant

    Mohamed Ahmed, Consultant

  • Patricia Blankespoor

    Consultant

    Patricia Blankespoor, Consultant

Contact us

Leave your information below and we’ll schedule a demo as soon as possible or contact us via verkoop@axxerion.com or +31 2647 42420.